Terms of Service

Effective date: March 23, 2026

1. Acceptance of Terms

By accessing or using HouseMe.ai (the mobile application, website, and related services, collectively the "Service"), you agree to be bound by these Terms of Service (the "Terms"). If you do not agree to these Terms, you must not access or use the Service. HouseMe.ai is a platform operated by The Agency D.C. ("The Agency"), a licensed real estate brokerage located at 1810 Connecticut Ave NW, Washington, DC 20009. These Terms constitute a legally binding agreement between you and The Agency.

Acceptance by use. These Terms apply to all use of the Service, with or without an account. Your use of the Service — browsing, searching, chatting with our AI assistant, or accessing any feature — itself constitutes your acceptance of these Terms, whether or not you have clicked to accept them. If you do not agree to these Terms, your sole remedy is to discontinue using the Service.

Broker-Consumer Relationship. By using the Service, you acknowledge and agree that your use of the Service and any of its features constitutes entry into a lawful broker-consumer relationship with The Agency This broker-consumer relationship is established at the moment you first access the Service and continues for the duration of your use. Nothing in this relationship obligates you to retain The Agency for any real estate transaction; the relationship is established solely to satisfy MLS® Rules and Policies that require a broker-consumer relationship before certain data may be displayed to you.

2. Description of Service

HouseMe.ai is a real estate search and market intelligence platform that enables users to:

• Browse and search residential property listings across the DMV market (Washington, DC, Maryland, and Virginia)
• View property details, photos, and historical data sourced from MLS® systems
• Interact with a conversational assistant for real estate questions and property recommendations
• Access market analysis, property valuations, and intelligence reports
• View neighborhood demographics, school information, and local amenities
• Save properties and receive alerts on new listings
• Connect with licensed real estate agents for viewings and professional advice

Intended Users. The Service is intended for non-commercial buyers and sellers of real estate. By using the Service, you represent that you have a bona fide interest in the purchase, sale, or lease of the type of real estate offered through the Service. Use by anyone without such bona fide interest, or for any commercial purpose, is strictly prohibited.

3. MLS® Data Usage and Restrictions

Property listing data is obtained from Bright MLS through the BRIGHT Internet Data Exchange (IDX) program. By using the Service, you agree:

• All MLS listing data is provided for your personal, non-commercial use only.
• You may NOT copy, reproduce, redistribute, retransmit, or publish any MLS listing data.
• You may NOT scrape, crawl, data mine, or use automated means to extract listing data.
• You may NOT use MLS data for any commercial purpose, resale, licensing, or derivative databases.
• All listing content (descriptions, photographs, virtual tours) is protected by copyright.

Violation of these restrictions may result in immediate termination of your account and may give rise to legal action by Bright MLS or the listing brokerages.

4. Bright MLS Disclaimers

© BRIGHT, All Rights Reserved. The data relating to real estate for sale on this website appears in part through the BRIGHT Internet Data Exchange program, a voluntary cooperative exchange of property listing data between licensed real estate brokerage firms, and is provided by BRIGHT through a licensing agreement. Listing information provided through IDX courtesy of The Agency

By accessing listing information through the Service, you acknowledge and agree that:

• Bright MLS holds copyright over listing data provided through the BRIGHT IDX program.
• The information provided is for the personal, non-commercial use of consumers and may not be used for any purpose other than to identify prospective properties consumers may be interested in purchasing.
• Bright MLS may conduct compliance monitoring and auditing of how its data is accessed and used through the Service, and you will cooperate with any such verification.
• Some properties which appear for sale on this website may no longer be available because they are under contract, have Closed, or are no longer being offered for sale.
• Some real estate firms do not participate in IDX and their listings do not appear on this website. Some properties listed with participating firms do not appear at the request of the seller.
• Information is deemed reliable but not guaranteed. The Service displays listing data as received and does not independently verify its accuracy.
• This home sale information is not to be construed as an appraisal and may not be used as such for any purpose.
• Automated valuations displayed on this website are estimates only and are not to be construed as appraisals.

5. MLS® and REALTOR® Trademarks

The term MLS® refers to the Multiple Listing Service, a cooperative system used by participating real estate brokerages to share property listing information. REALTOR® is a federally registered collective membership mark which identifies a real estate professional who is a member of the National Association of REALTORS® (NAR) and subscribes to its strict Code of Ethics. The use of these trademarks on the Service does not imply endorsement by NAR; they are used in compliance with applicable guidelines.

6. Estimates, Insights, and Editorial Content

The Service may surface property valuations, market summaries, neighborhood insights, intelligence reports, and conversational answers generated by The Agency’s in-house tooling. IMPORTANT:

• All valuations and estimates surfaced through the Service are automated estimates for informational purposes only.
• Such content is NOT a professional appraisal, comparative market analysis, or opinion of value.
• Such content is NOT financial, investment, legal, or tax advice.
• Outputs may contain errors, inaccuracies, or outdated information.
• You should always consult a licensed REALTOR®, appraiser, mortgage professional, or lawyer before making real estate or financial decisions.
• The Agency assumes no liability for decisions made based on this content.

6A. AI Chat Assistant (“Paige”) — Beta

The Service includes a conversational AI assistant (“Paige”), currently offered in beta. Paige’s responses are generated by artificial intelligence and may be inaccurate, incomplete, outdated, or otherwise wrong — including responses about listings, prices, availability, market conditions, neighborhoods, taxes, fees, commissions, and legal or regulatory matters. You must independently verify any information Paige provides before relying on it.

• Paige is not a licensed real estate agent, appraiser, lawyer, mortgage professional, or financial advisor. Chatting with Paige does not create any agency, advisory, or fiduciary relationship beyond the broker-consumer relationship described in Section 1, and AI-generated responses do not constitute professional advice of any kind.
• AI-generated statements about the Service itself — including fees, business arrangements, or policies — are not binding on The Agency; only these Terms and our published policies are.
• Conversations with Paige may be stored and reviewed — including by human team members — to operate, secure, and improve the Service. A human (including a licensed agent) may at any time review a conversation, join it, follow up on it, or correct or supplement the AI’s responses.
• The Agency assumes no liability for actions taken in reliance on AI-generated responses.

6B. Communications — Email, Text (SMS/MMS), WhatsApp and Calls

Consent to be contacted. When you give us your email address or phone number — on this Service, on a lead form, in a chat with Paige, or when you ask to be connected with an agent — you agree that The Agency and its agents may contact you at those addresses and numbers about your enquiry and about properties, valuations and services you asked about. Contact may come by email, text message (SMS/MMS), WhatsApp, and telephone call.

Automated and AI communications. You acknowledge and agree that these communications may be generated, sent, placed or answered by an automated system or an AI assistant (“Paige”), including calls that use an artificial or prerecorded voice, and that we may call or text the number you provide, including a mobile number. Paige identifies herself as an AI at the start of any call. Your consent is not a condition of purchasing any property, product or service, and you may ask to deal only with a human at any time.

Frequency and cost. Message frequency varies with your enquiry and activity. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

How to stop. You can withdraw consent at any time, for each channel:

• Text: reply STOP to any message to end texts; reply HELP for help.
• Email: use the unsubscribe link in any email, or reply asking us to stop.
• Calls and WhatsApp: tell us on the call or in the thread, or email privacy@houseme.ai, and we will record a do-not-contact preference.
• Telling Paige in conversation that you are not interested, or that you do not want to be contacted, is enough — we act on it.

We honour opt-outs across the Service. We may still send you transactional messages you request (for example a valuation you asked for, or a reply to a message you send us).

Calls. Inbound calls you place to us, and outbound calls we place to you, may be transcribed so we can keep an accurate record of what was discussed and improve the Service. We do not record call audio unless we tell you at the start of the call and, where the law requires it, obtain your consent. A human team member may listen to, join, or follow up on any conversation.

Canada (CASL). Commercial electronic messages we send identify The Agency, include our contact information, and carry an unsubscribe mechanism that works for at least 60 days. Where US federal and state telemarketing rules apply (including the TCPA), we honour do-not-call and opt-out requests on the same basis.

7. No Guarantee of Accuracy

The Service is provided on an "as is" and "as available" basis. Information displayed is deemed reliable but not guaranteed. All listing data originates from Bright MLS and is subject to errors, omissions, and changes. You are responsible for independently verifying any information before relying on it.

8. No Liability

To the maximum extent permitted by law, The Agency and its affiliates shall not be liable for errors in listing data or other content surfaced through the Service; decisions you make based on the Service; loss, damage, or injury from your use of the Service; the conduct of agents or other brokerages connected through the Service; service interruption; or unauthorized access to your data. You use the Service at your own risk.

9. User Accounts

You may browse listings without an account. Certain features require authentication. When creating an account, you agree to provide accurate information, maintain credential confidentiality, take responsibility for activity under your account, and maintain only one account per person. You may delete your account at any time through the app settings or by contacting support@houseme.ai.

10. Prohibited Uses

You agree NOT to: use the Service for unlawful purposes; scrape or use automated means to extract data; copy or commercially exploit listing data; gain unauthorized access; interfere with the Service; submit false information; send spam; reverse engineer the Service; impersonate others; or circumvent security controls. Violation may result in immediate termination.

11. Intellectual Property and Commercial Use

The Agency owns all rights to the Service’s platform design, algorithms, branding, original content, and software. MLS listing data is owned by Bright MLS and the respective listing brokerages. REALTOR® is a collective membership mark of the National Association of REALTORS® (NAR); MLS® refers to the Multiple Listing Service system. No part of the Service may be reproduced, distributed, or used commercially without the prior written consent of The Agency

Commercial use of the Service or any of its services is strictly prohibited unless authorized in writing by The Agency Any commercial exploitation of the Service, its content, or any Listing Information — including without limitation reselling, sublicensing, building derivative products, or operating a competing service — requires the prior written authorization of The Agency

12. Third-Party Services

The Service integrates with Google Cloud, Firebase, Google Maps Platform, Bright MLS, and Google Analytics. Your use of these services is subject to their respective terms. The Agency is not responsible for third-party services or any issues arising from them.

13. Termination

The Agency reserves the right to suspend or terminate your account at any time for violation of these Terms, MLS data misuse, fraudulent conduct, law enforcement requests, or extended inactivity. Provisions that should survive termination (intellectual property, limitation of liability, governing law) shall remain in effect.

14. Governing Law

These Terms are governed by the laws of the State of Maryland and the federal laws of the United States applicable therein, without regard to conflict of law principles. Any dispute arising out of these Terms or your use of the Service shall be resolved exclusively in the courts of competent jurisdiction located in the State of Maryland, United States. You consent to the personal jurisdiction of such courts and waive any objection to venue.

15. Limitation of Liability

To the maximum extent permitted by law: the Service is provided "as is" without warranties of any kind. In no event shall The Agency or any of its affiliates, officers, directors, employees, or agents be liable for any damages of any kind — including indirect, incidental, special, consequential, or punitive damages, and including loss of profits, data, use, or goodwill — arising from or in any way related to your use of the Service. The total aggregate liability of The Agency shall not exceed the greater of (a) the amount you paid in the twelve months preceding the claim, or (b) one hundred US dollars (USD $100.00).

16. Indemnification

You agree to defend, indemnify, and hold harmless The Agency and its affiliates, officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms or applicable law, your violation of third-party rights, or any content you submit through the Service.

17. Modification of Terms

The Agency may modify these Terms at any time. When changes are made, the revised Terms will be posted, the effective date will be updated, and (for material changes) notice will be provided via email or in-app notification. Continued use after modification constitutes acceptance.

18. Severability and Entire Agreement

If any provision is found invalid, the remaining provisions remain in effect. These Terms, together with our Privacy Policy, constitute the entire agreement between you and The Agency regarding the Service.

19. Contact Us

The Agency
1810 Connecticut Ave NW, Washington, DC 20009

General inquiries: support@houseme.ai
Legal inquiries: info@houseme.ai